Billing and Customer Care in the Cloud: A Guide for Next-Generation Communications Providers.
Change has always been a constant for communications service providers. The rate of change has never been greater than it is right now. Fueled by increasing customer demand and technology innovation--in just two years the industry has gone from cell phones to smart phones to tablets. Massive change continues to come faster than most providers are equipped to handle. The competitive landscape has also changed rapidly with a growing field of companies launching everything from new WIFI, VOIP, wireless and broadband services to value-added services and cloud applications, and bringing them to market faster than traditional carriers.
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