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How Mobile Messaging is Transforming Insurance CX
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"How Mobile Messaging is Transforming Insurance CX"
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In this guide, we look at how mobile messaging can add empathy to insurance CX -- starting with a few big opportunity areas.

The insurance industry has well and truly woken up to the need for customer experience (CX) transformation. Now insurers are turning to mobile messaging as a critical channel for engaging prospects and customers.

  • How mobile messaging adds value when email and mobile apps can’t
  • How SMS, MMS and interactive RCS messaging are transforming CX
  • 3 huge messaging opportunities: claims, underwriting and customer safety
  • Examples of empathetic messaging moments for insurance customers
  • What you need to look for in a messaging partner


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