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Healthcare is nearly as much about relationships as it is about medicine. Relationships among patients, clinicians, staff and administrators all affect the delivery of care, the patient’s experience of care, and the outcomes of that care. Healthcare is a journey of a thousand touch points and data points from finding a provider to refilling a prescription—each one with the potential to enhance or derail the patient’s experience.
It’s no wonder that KLAS Research called patient engagement “one of the most complex and overwhelming areas of healthcare IT” and outlined 80 different functions in the patient engagement framework along three pillars: access, partnership and navigation.
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