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Connecting and communicating with members is an important part of effective healthcare. When providers and members work as a team, health outcomes improve.¹ Members who have access to factual and high-quality health information,² guidance from a qualified healthcare provider, and who can connect and share information with their clinicians can better manage their health.³ Effective communication can help prevent medical errors, too.⁴
Reaching out to and engaging members may be a challenge. In this paper we’ll share strategies to help health plans engage vulnerable populations to improve healthcare and disease management.
² How Health Plans Can Support the Role Primary Care Plays in Health Literacy.
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